1. How can I track my order once it's been shipped?

You can easily track your order by using the tracking number provided in your shipping confirmation email. Click on the button "Track Your Order" and insert the tracking code to monitor the progress of your delivery.

Track Your Order

2. When will I receive my order?

After placing the order, we will fulfill it within 48h. After the items have been fulfilled, please allow:

  • 2-4 business days to UK
  • 5-7 business days to Europe
  • 5-15 business days to US
  • Around 15 business days to the other international countries

Check our Shipping policy for more information about shipping and delivery.

3. What is your policy for lost or damaged items during shipping?

We take extra precautions to ensure the safe delivery of your jewelry. If, unfortunately, your item is lost or arrives damaged, please contact our customer support immediately, and we will work to resolve the issue promptly.

4. What is your refund policy in case I'm not satisfied with my purchase?

If you're not completely satisfied with your jewelry, we offer a 30-day return policy for online purchases. You can return the item for a full refund or exchange it for another piece. Please review our detailed return policy on our website for more information.

For more information about refunds and returns check our Refund Policy.

5. Is your jewelry custom made?

All of our jewelries are original and custom made. If we're out of stock for an item you wanted to purchase, contact us at lyasouljewelry@gmail.com and we can make that piece of jewelry just for you!